FAQ
Frequently Asked Questions (FAQ)
1. What is the processing time for my order?
Orders are processed within 2–4 business days. Once your order has been shipped, you'll receive a confirmation email with tracking details so you can follow your package’s journey.
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2. Do you offer free shipping?
Yes! We offer free standard shipping on orders over $75 within the U.S.. For international customers, standard shipping rates will apply based on your destination.
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3. Can I change or cancel my order?
Once an order has been placed, we cannot make any changes or cancel it. Please review your order carefully before finalizing your purchase. If there’s an urgent issue, please contact us as soon as possible at [email protected], and we’ll do our best to assist you.
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4. How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to follow your package via the carrier’s website (USPS, UPS, etc.).
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5. Can I return or exchange items?
We only accept returns or exchanges if your item arrives damaged. If you receive a damaged item, please contact us at [email protected] within 7 days of receiving your order. We will assist with a return or exchange.
Please note: We do not accept returns for size or fit issues, so please check our sizing chart before purchasing.
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6. How can I contact customer support?
You can reach our customer support team by emailing us at [email protected]. We are here to help with any questions or concerns you may have.
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7. How do I know what size to order?
Please refer to our size chart available on the product page for each item. If you’re still unsure, feel free to reach out to us, and we can help guide you based on your measurements.
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8. Do you restock sold-out items?
We do restock popular items, but we can't guarantee that every item will be restocked. To stay updated on restocks and new releases, be sure to follow us on Instagram @TrapHouseApparel or sign up for our newsletter.
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9. Can I use multiple discount codes on my order?
Only one discount code can be applied per order. If you have multiple codes, choose the one that gives you the best deal.
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10. Do you ship internationally?
Yes, we ship internationally! We offer standard international shipping to many countries. Shipping rates will vary based on the destination.
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11. What are the international shipping rates?
For international orders, the rates are as follows:
First Item: $20.00
Each Additional Item: $4.00
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12. Are there any customs fees or import duties for international orders?
Yes, international customers are responsible for any customs duties, VAT/GST, or import fees that may apply when your package arrives in your country. These fees are not included in the shipping cost and must be paid by the customer upon delivery.
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This FAQ page now includes your international shipping policies as well, giving customers clear details about shipping fees, customs fees, and delivery times.